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Sounds like they identified your property as a cause of ingress, which is radio signals leaking into their coax. It is usually caused by bad wiring or a loose fitting. Because you're sharing the line with other customers in your neighborhood, this leak can disrupt not only your service but your neighbors' as well.
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Let them fix it. The map below depicts the most recent cities in the united states where spectrum users have reported problems and outages. If you are experiencing problems with spectrum, please submit a report below. My neighbors and myself have been dealing with intermittent outages multiple times a day for the past few months.
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Each call with spectrum we get the same answer your modems have been connected for the last x amount of days and its a router issue, we can provide you one for x amount a month. Problems with your tv signal, phone issues or is internet down? Here you see what is going on. Ive already decided that id rather pay 10 bucks more a month for 100mbs less speed with at&t fiber than i currently pay for spectrum. It always seems to be at the most unfortunate times too.
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